PARKROYAL Darling Harbour, Sydney
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The location is fantastic, making it easy to access key attractions, and the cleaning service was excellent - I appreciate them for the provided adapter. However, I had a disappointing experience with the front desk staff. When I requested a one-hour extension for my stay, the receptionist was not very friendly and initially declined my request, even rudely. It was only after speaking with the manager, who immediately confirmed that the extension was allowed, that the issue was resolved. This inconsistency in service was frustrating and could be improved. Despite this, my overall stay was enjoyable. I hope the hotel can work on improving the customer service at reception to ensure a more welcoming experience for all guests.
Aida
квітень 2025 р.
Room was clean, club room facilities were clean and service was excellent
Lee
січень 2024 р.
We first stayed here during our trip to Sydney eleven years ago. My husband liked the breakfast buffet so much he wanted to stay here again on our third time. (It is excellent.) The location is excellent. We were more confident getting around this time and found it very easy to pick up multiple modes of transportation within easy walking distance. (The light rail and subway at Town Hall, ferries at the harbor, for instance.) The restaurants on Darling Harbour are excellent as well, so we never had to travel far to eat either. It was also easy to pick up excursions, and within walking distance to many museums, shopping, and markets.
Maura
квітень 2025 р.
Location is great for the tourist on foot wanting to explore the city cbd/shopping/darling harbour and to get to the Circular Quay area the Townhall Train Station is a quick walk via the nearby shopping plaza entrance located on the corner of Bathurst and Kent St. While the hotel isn't the newest kid on the block and might not have as much Glam as some other hotels it does have a sense of comfort and warmth. Our room on the 5th floor cityview was quiet,clean,spacious and very comfortable. The bathroom styling is not the latest but you can tell that when it was built they used tiling/stone work of high quality and it retains a lux feel over time. My 8 yr old son felt very safe at the hotel and he looked forward to coming back here in the evenings after a hectic day of activities. The hotel staff were polite and helpful.
B
квітень 2025 р.
The room was excellent. One staff member in particular went to great lengths to help us. It was New Years Eve and he advised us where and which floor to go to to view the fireworks. He also gave us a complimentary glass of wine which was so nice.
Brenda
березень 2025 р.
The breakfast was amazing and we ordered dinner one night and it was lovely
Janet
квітень 2025 р.
- Closeness to Darling Harbour & City - could walk everywhere. - Staff were very friendly, helpful and welcoming. - Bed very comfy. - Very clean - Valet Parking - Fast elevators - Wifi - Blockout Curtains
Tina
лютий 2025 р.
Breakfast Buffet was excellent . Room was spacious and clean . Location was okay if you want to be near Darling Harbour . Staff were accommodating but very inexperienced .
Tony
грудень 2024 р.
The suite was well appointed and comfortable. The sofa in the room was very hard unfortunately, so not very comfortable to sit and watch TV. Otherwise we liked the room. We also enjoyed the breakfast and went down to the restaurant rather than the Executive Lounge. There was a much better choice for breakfast in the restaurant. The staff in the Executive Lounge were very friendly.
Heather
березень 2025 р.
The Suite was a good size, clean and spacious. The bed was very comfy plenty of seating and the tea coffee facilities were very good. Though basic the Gluten free breakfast option in the Club Lounge were more than enough. Best coffee I have had was served in the Lounge.
Vanessa
лютий 2025 р.
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